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Returns and refunds

Returning your purchase

All products purchased from Be You Botanicals are guaranteed for 14 days from the day you receive them. If for any reason you’re not satisfied, we will gladly offer an exchange or refund (minus the cost of shipping) on products in unused and in original, unopened and undamaged condition. Return requests must be made within 14 days of purchase. After 14 days, returns will be eligible for a store credit. *All returns must be received at our facility within 2 weeks of the return label created – otherwise, we will not be able to authorize the refund.

All exchange and return requests can be made through out Contact page. Just select Returns and let us know how we can help.

In the event your product is damaged during shipment, please reach out to our customer care department. We will guide you as to how to proceed. If a package is lost or damaged during shipping, please contact the USPS or UPS shipping carrier directly.

*We monitor returns and reserve the right to refuse service to anyone that may misuse or abuse the policy.

Receiving a refund

For returns, you will be refunded the original cost of the item, excluding shipping. Please ship the original item back in the original box and we will provide you with a shipping label for the purposes of the return. Once we receive your return, we will process your refund.

Shipping charges are the responsibilities of the customer upon returns and exchanges.